NO RETURN POLICY

Ama Vedoura currently does not offer returns for delivered products.

Customers are advised to carefully review product descriptions, specifications, dimensions, and images before placing an order.

REPLACEMENT ELIGIBILITY

Replacement requests may be considered only in exceptional circumstances, including:

• Product received in damaged condition
• Manufacturing defect
• Customer support assistance verification
• Incorrect product delivered

All replacement requests are subject to verification, investigation, and approval by Ama Vedoura.

REPLACEMENT REQUEST PROCESS

Customers must report the issue within 48 hours of delivery.

The request must include:

• Order number
• Clear photographs of the product
• Images of packaging
• Description of the issue

Requests submitted after the reporting period may not be considered.

REPLACEMENT APPROVAL

Ama Vedoura reserves the right to:

• Request additional evidence
• Arrange product inspection
• Reject claims that do not meet policy requirements
• Determine whether repair, replacement, store credit, or rejection is appropriate

The decision of Ama Vedoura following verification shall be final, subject to applicable law.

NON-ELIGIBLE CASES

Replacement requests shall not be accepted for:

• Change of mind
• Personal preference
• Minor color variations
• Minor measurement variations
• Normal wear and tear
• Damage caused by misuse
• Damage caused after delivery
• Improper storage or handling
• Exposure to water, chemicals, heat, or sharp objects

CANCELLATION POLICY

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Ama Vedoura reserves the right to cancel any order due to:

• Product unavailability
• Pricing errors
• Suspected fraud
• Operational limitations
• Regulatory requirements

POLICY ABUSE

Ama Vedoura reserves the right to reject claims where fraudulent activity, abuse of policy, excessive claims, or misuse of services is suspected.

CONTACT

For replacement or cancellation requests:

Email: support@amavedoura.com

Ama Vedoura — A Brand of Dolphin V Enterprises

ORDER CANCELLATION

Customers may request cancellation of an order only before the order has been dispatched from our warehouse.

Cancellation requests must be submitted through our customer support team at:

Email: support@amavedoura.com

Once an order has been dispatched, shipped, or handed over to a logistics partner, cancellation requests cannot be accepted.

CANCELLATION BY AMA VEDOURA

Ama Vedoura reserves the right to cancel any order at its sole discretion in circumstances including but not limited to:

• Product unavailability
• Inventory discrepancies
• Pricing or technical errors
• Suspected fraudulent transactions
• Payment verification failures
• Regulatory restrictions
• Operational limitations

In such cases, customers shall receive a full refund of the amount paid.

NO RETURN-BASED REFUNDS

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Ama Vedoura reserves the right to cancel any order due to:

• Product unavailability
• Pricing errors
• Suspected fraud
• Operational limitations
• Regulatory requirements

REFUNDS FOR APPROVED CLAIMS

Refunds may be considered only where:

• A replacement cannot be provided for an approved defect claim
• An order is cancelled by Ama Vedoura
• Payment is successfully received but the order cannot be fulfilled
• Duplicate payment is received for the same order
• Regulatory requirements demand cancellation execution

All such cases shall be subject to verification and approval by Ama Vedoura.

REFUND METHOD

Approved refunds shall be processed through the original payment method used during purchase whenever possible.

Where the original payment method is unavailable, Ama Vedoura may request additional information to facilitate the refund.

REFUND TIMELINE

Once approved, refunds are generally initiated within 7–10 business days.

Actual credit timelines may vary depending on:

• Banks
• Credit card issuers
• UPI providers
• Payment gateways
• Financial institutions

Ama Vedoura shall not be responsible for delays caused by third-party financial institutions after refund initiation.

FAILED OR DISPUTED PAYMENTS

In the event of a failed transaction where funds have been debited but the order was not confirmed, customers are requested to contact support@amavedoura.com with relevant transaction details.

After verification, the amount shall be refunded in accordance with applicable payment gateway procedures.

FRAUD PREVENTION

Ama Vedoura reserves the right to refuse refunds, cancel orders, or suspend transactions where fraudulent activity, misuse of promotional offers, chargeback abuse, or suspicious conduct is detected.

LIMITATION OF LIABILITY

Refunds, where applicable, shall be limited to the amount actually paid by the customer for the relevant order.

Ama Vedoura and Dolphin V Enterprises shall not be liable for any indirect, incidental, consequential, or special damages arising from order cancellations, refund processing delays, or payment disputes.

CONTACT US

For cancellation or refund-related assistance:

• Email: support@amavedoura.com
• Registered Address: 1568, Gaur City Mall Office Spaces, Greater Noida West, Noida, Uttar Pradesh – 201009, India

Ama Vedoura — A Brand of Dolphin V Enterprises